The day-to-day at Motorcycle Accident Claims Scotland is straightforward: take the call, assess the case honestly, lead it through to settlement, and settle it for proper money. Stephen describes how he leads a case below.
How a first call works
When you ring, you get Stephen or someone on his team. If we can't pick up immediately, you'll be rung back the same working day. The first call typically takes 20–30 minutes. We talk through what happened, what your injuries are, what's been said by anyone else's insurer, and what evidence you have.
By the end of the call we'll tell you whether you have a claim, what the next step is, and what the fee structure will look like. If we don't think you have a claim, we'll tell you that too. Settlement value isn't something we put a figure on without medical evidence — that comes later, properly evidenced.
Who runs your case
I lead the strategy on every serious-injury case in this practice from intake to settlement, with senior colleagues running the file day-to-day. Lower-value cases are run by senior colleagues with motorcycle-claim experience and supervised by me — never handed to an unsupervised paralegal.
I instruct Faculty of Advocates counsel where the case requires courtroom advocacy, and negotiate directly with insurance liability handlers and the Motor Insurers' Bureau.
How we communicate
However you want. Phone, email, in person at our Glasgow or Edinburgh offices, or — if you can't travel — at home. Many clients prefer WhatsApp updates, which we're happy with.
What we won't do is bury you in jargon, send 22 letters when one would do, or default to whichever channel is easiest for us. The case is yours. We work to fit your life.
What I don't do
Generalist personal injury. Conveyancing. Family law. Wills. Anything outside motorcycle injury and serious-injury PI litigation more broadly. If you ring with something I can't help with, I'll refer you to a colleague at Gildeas who can.